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Privacy Policy

1. Introduction


Mersal (Mersal App Trading) Co, W.L.L as the owner and operator of (“Website”) and provides its services (“Mersal Services”).


This policy is to inform website/app visitors and Users regarding the Website/app policies with the collection, use, and disclosure of (“Personal Information”) information that can be associated with a specific person and can be used to identify that person. 


If visitors choose to use Mersal Services, then the User agrees to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share User’s information with anyone except as described in this Privacy Policy.


The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, unless otherwise defined in this Privacy Policy.


Mersal may amend the Privacy Policy at any time by posting a revised version on the website/app. The revised version will be effective at the time it is posted, and following such posting, the User continued use of the Website/App will constitute User's express consent to continuing to process the User’s personal information in accordance with the terms of the revised Privacy Policy.

2. Information Collection


As a part of User registration on or use the Website/App, User will be asked to provide certain personal identification information, including but limited to, name, email address, phone number, and/or postal address and other similar information as well as some additional information about the User such as date of birth or other information. 


Users shall note that Mersal may collect transactional information based on the User’s activities using the Website/App. 


Users shall note that Mersal may use the User’s Internet protocol (or IP) address (which is a unique number assigned to everyone's computer server or Internet service provider (ISP) to analyze user trends and improve the administration of the website/App.


Users shall note that Mersal may also collect information about the User’s computer, including but limited, browser type. And navigation information, including but not limited to, visited pages and times that users access the Website/App.


It is important for the User to know that Mersal may collect additional information from or about the User in other ways not specifically described here. including but not limited to, information related to the User’s contact with our customer support team or other services.

3. Information Use 

Mersal will use the Personal Information to provide the best services and customer support to Users. Also, measure and improve Mersal Services and prevent any illegal activities. 


Mersal is responsible to preserve Personal Information, Mersal may need to disclose Personal Information to law enforcement or order by government entities. 


In the event of sale, the Website/App, Mersal may share Personal Information for the purposes of the continued provision of the Website/App or otherwise in relation to any such sale.


Mersal may collect and use information related to items displayed on the Website. 

Mersal will not sell or rent Personal Information to a third person. Using or Collecting information will be in accordance to this Privacy Policy



4. Access, Review, Amend Personal Information

Users can access and review his/her Personal Information in the (Profile) section of the Website/App. And User shall correct Personal Information if it was given or presented incorrectly on the Website/App. 


Mersal shall retain Personal Information during and after the end of User’s use of the Website/App as required to comply with the law, for technical troubleshooting requirements, to prevent fraud, to assist in any legal investigations, and to take any other actions otherwise permitted by law.

5. The right to be forgotten

Everyone has the right to erasure/delete their personal data.
The principle underpinning this right is to enable an individual to request the deletion or removal of personal data where there is no compelling reason for its continued processing.



6. Links To Third Party Website 

The Website may contain links to other websites. Users shall be aware that Mersal is not responsible for the privacy practices of such websites. Mersal strongly advises users to read the privacy policy of each and every website user visits. And if the User decides to share Personal Information with such a website, the User is solely responsible.

7. Cookies

The Website uses ‘cookie’ technology which means small computer files placed on a User's computer’s hard drive, that identify the User's browser with a unique random number. 


Mersal will use ‘cookie’ to collect information and to improve services.

8. ATM, Credit Cards, and Payment Information

Mersal App is not interested in your debit/credit card information, nor does it store any of your debit/credit information. 

For transactions with online debit/credit cards, we transmit your entire card information to the appropriate debit/credit card company in an encrypted format with globally accepted rules and applications during order processing. Unfortunately, we cannot guarantee against the loss or misuse of your personal data or secure data transmission over the Internet because of its nature.

9. Order Placement Information

Personal information required during the order process includes name, address, phone number, email address, and other similar information used to identify you and complete an order. Personal information collected at our site will be shared with a shop when processing your order. We have an agreement with all member shops, restricting disclosure or further processing of personal information provided to them by us. Your personal information will be used to notify you of your order status. Personal information will not be shared with any of our business partners or affiliates without your permission. It is treated as confidential, and will not be disclosed to outside parties unless compelled by applicable legislation. We only send marketing emails to those people who have specifically requested to receive this information.


10. We May Use Advertising Companies to Serve Ads For Us

These companies may employ cookies and action tags to measure advertising effectiveness. They may also use this technology to serve specialized or relevant advertising content and/or recommendations to you on the website or on their websites. Any information that these third parties collect via cookies and action tags is completely anonymous and does not contain any personal contact information.


11. Do We Disclose Your Personal Information?

We may disclose your information to our staff and to third parties involved in the delivery of your order, and the analysis and support of your use of the website. We may disclose your information if necessary to protect our legal rights, if the information relates to actual or threatened harmful conduct, or we have good faith belief that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on us or (2) to protect and defend our property or other rights, the users of the website or the public. This includes exchanging information with other companies and organizations for fraud protection and credit risk protection.​


12. Privacy Policy amendment

Mersal may change this Privacy Policy at any time by publishing the new version on the website.

13. Contact

All comments, queries, and requests relating to our use of your information are welcomed and should be addressed to Mersal App Trading L.L.C.

For questions or concerns relating to our privacy policy, we can be contacted by email at


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